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Customer care


Where and when we ship

Products ordered on will be shipped to the states in the list below. At the moment it is not expected to ship in other states.

  • Italia
  • San Marino
  • Città del Vaticano

You can ask that the shipment is carried out at an address other than your personal address or the billing address, selecting the appropriate option during purchase, provided that the address provided is in the country of shipment above. The shipment will be made by courier service during office hours, Monday to Friday. All orders placed before 12:00 will be delivered to our carrier preferably the same day and delivered within 2-3 working days. Orders placed later than this time will be delivered within two working days. Orders placed on Friday before 24.00 will be delivered on Wednesday to the carrier. Products are being delivered to PO boxes and general delivery at all post offices. Please keep in mind that:

  • Delivery times are provided for information purposes only, and do not take into account possible delays resulting from licensing procedure of payment.
  • Orders will be processed in accordance with the Terms and Conditions of Sale. We can not change the destination of the orders once the products have been shipped.

Shipping fees

Shipping costs are calculated based on the value of your order, the type of delivery and destination. These will be defined at the end of an order.

Fees and taxes

Fees and taxes are calculated based on your delivery address and specify the page final verification of the order confirmation. Shipping charges for orders shipped to Italy include VAT and include all costs relating to the delivery of the Order at the address indicated.

Delivery status

You can check the status of your shipment by selecting the section "Account" on our website. Alternatively, on the shipment confirmation, which you will receive via e-mail, you can click directly on the link of our carrier, if the carrier owns this service. The link to check the shipping status becomes active within 24 hours of taking management of your shipment by courier.

Your personal data are always treated

With regard to the processing of your personal information when you place an order, please make reference to our Privacy Policy.

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